Recover My Email Serial Number
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How do I recover the serial number of Acrobat XI Pro which I want to transfer to a new computer? I have installed Arcobat X Pro on computer A and registered it. I do see my serial number displayed in my Adobe Account. I then updated to Acrobat XI Pro (but may have not registered it with Adobe, as I see no serial number for the version XI in my account). How can I recover the serial number of version XI? I tried support chat (an waited already 1h).
I tried to call the German support number, which hangs up after a while automatically. HARALD GREINER. Thank you for your answer.
After almost 2h the Support admitted: a) the Webiste has issues and send me my serial number by email (needed to wait almost 30min) b) that their phone support my have 'today' a technical issue. I bet the support is no different tomorrow. So, I finally had the Sserial number. I install Acrobat XI Pro and entered the serial number. All looked ok.
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I had to reboot and then I started the program: 'Verfiying the serial number.' Then 'The Serial Number you provided is valid, but a qualified product could not be found on this computer' The list of 'qualified products' that are offered does not include Acrobat XI Pro. No, the whole tragedy starts over again.
Hello Vincenzo, You can try filling in the Customer Service web-form to ask if Nero can locate your serial number in their database using your email address as a search key. Bear in mind it might take Nero a few days to respond.
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Customer Service: Or. If your computer has not been formatted or had the operating system changed. It could be in the registry still. If you do a Windows 'Run' command and enter regedit This is the registry tree place to look. If you drill down through the regedit tree display. On 32bit-systems please follow the path: HKEYLOCALMACHINE SOFTWARE Nero Shared NL11 On 64bit-systems please follow the path: HKEYLOCALMACHINE SOFTWARE Wow6432Node Nero Shared NL11 - Your serial number is displayed next to the 'Serial11' entry.
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It is structured as follows: x0xx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx At this location in the registry, over on the right. You should see the serial numbers. Your serial number would start with either 906 or 106?
It will be 39 characters long including the hyphens. Hello Vincenzo, You can try filling in the Customer Service web-form to ask if Nero can locate your serial number in their database using your email address as a search key.
Bear in mind it might take Nero a few days to respond. Customer Service: Or. If your computer has not been formatted or had the operating system changed. It could be in the registry still. If you do a Windows 'Run' command and enter regedit This is the registry tree place to look. If you drill down through the regedit tree display.
On 32bit-systems please follow the path: HKEYLOCALMACHINE SOFTWARE Nero Shared NL11 On 64bit-systems please follow the path: HKEYLOCALMACHINE SOFTWARE Wow6432Node Nero Shared NL11 - Your serial number is displayed next to the 'Serial11' entry. It is structured as follows: x0xx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx At this location in the registry, over on the right.
You should see the serial numbers. Your serial number would start with either 906 or 106? It will be 39 characters long including the hyphens.